Questions and Answers
Frequently Asked Questions
Delivery
How long is the delivery time
Our usual delivery time is 1 to 3 working days within Sweden. Deliveries to Finland, Denmark, Germany, and Norway normally take a few extra working days depending on the destination and carrier.
What does the shipping cost
Shipping costs 79 SEK within Sweden. For deliveries to Finland, Denmark, Germany, and Norway, the shipping cost is 99 SEK. The exact shipping price is always shown at checkout before you complete your purchase.
Which countries do you ship to
We ship to Sweden, Finland, Denmark, Germany, and Norway.
Do you have a physical store
No, we only conduct sales through our web shop.
Can I pick up the goods myself
No, we do not offer pickup at warehouse or office.
Ordering
Can everyone shop with you
Yes, you must be at least 18 years old or have a guardian’s approval to shop with us.
Can I cancel my order
Yes, you can cancel your order as long as it has not yet been packed or sent from our warehouse.
Can I withdraw my purchase
You have 14 days’ right of withdrawal from the day you receive your order. Notice of return or exchange must be sent by email to retur@heatnorth.se within the withdrawal period. The buyer pays for the return shipping.
If an item is defective or wrongly delivered, you must contact us within 14 days of receipt. Returns sent with cash on delivery or postage due will not be accepted.
Please note that goods sold by the meter are not covered by the right of return or exchange.
What happens if I do not collect my package
For uncollected packages, we charge a fee of 250 SEK to cover shipping both ways and administrative costs.
Payment
What payment options do you offer
We offer payment via Klarna. Available payment options are shown at checkout and may include invoice, installment payment, and card payment depending on country and order.
Range
I have a question about a product, what do I do
Contact us by email at info@heatnorth.se and we will help you as soon as possible. Many product pages also have a tab for questions and answers where you can ask your question directly.
When will an item be back in stock
If an item is temporarily out of stock, you can follow it via the product page. You will then receive an email as soon as the item is available again.
Technology
Do you use cookies
Yes, we use cookies so that the website works properly, including to remember the contents of your shopping cart.
Other
Can one get help with sponsorship from you
No, we currently do not offer sponsorship, neither financial nor in the form of products.
How can I get in touch with you
You can reach us by email at info@heatnorth.se or through our contact form on the website.
How do I unsubscribe from your newsletter
You unsubscribe most easily by clicking the link at the bottom of the newsletter.